RETURNS AND REFUNDS

We accept returns as long as the product's condition is undamaged, in an unused/ un-opened condition and in original packaging. Wine must have undamaged labels and must have been stored at ambient temperature and in an appropriate environment.  The product must be returned within 10 days.  The return method can be in-store or by post – if by post the packaging and return label is the responsibility of the sender. We will need the original Order Number (if ordered from our website) from your original confirmation email and proof of purchase.  We do not accept exchanges.  

Refunds will not be made for ‘defective’ products unless supported by clear evidence of and reasons for considering the product defective.  Any goods considered damaged in shipment will need to be evidenced and we will investigate with our courier before deciding whether a replacement can be made.

Should the return be accepted, the refund will be processed within 7 days. There is no restocking fee.